We are seeking Data Engineer who will be responsible for building and maintaining scalable data pipelines and transformation workflows. The ideal candidate should have hands-on experience with Snowflake, DBT, SQL, and Python, and a strong understanding of data modelling principles. This role will work closely with the Lead Data Engineer and Analytics teams to ensure reliable, high-quality data solutions. Role and Responsibilities Data Pipeline Development Develop and maintain ELT pipelines using Python and SQL Build and maintain DBT models for transformation Load and transform structured and semi-structured data into Snowflake Debug and resolve pipeline failures Data Modelling Assist in designing fact and dimension tables Implement transformations aligned with business reporting needs Maintain documentation of data models and transformations Snowflake & SQL Optimization Write efficient SQL queries Optimize queries for performance Support warehouse monitoring and cost management Data Quality & Testing Implement DBT tests (schema tests, custom tests) Validate source-to-target data accuracy Participate in code reviews Collaboration Work with analytics and BI teams to understand reporting requirements Translate business requirements into scalable data models Communicate effectively with cross-functional teams Requirements Qualifications and Skill Technical Skills Bachelor’s degree in Computer Science, Information Technology, or a related field with 3+ years of IT experience. 3+ years of experience in Data Engineering Hands-on experience with Snowflake Working experience in DBT Strong SQL knowledge Proficiency in Python Good understanding of data modelling fundamentals Preferred Skills Experience with Airflow/Dagster or other orchestration tools Exposure to cloud environments (AWS/Azure/GCP) Experience working in an agile development environment Signs you may be a great fit Impact: Play a pivotal role in shaping a rapidly growing venture studio. Culture: Thrive in a collaborative, innovative environment that values creativity and ownership. Growth: Access professional development opportunities and mentorship. Benefits: Competitive salary, health/wellness packages, and flexible work options.

We are seeking a talented Senior Engineer with 3–6 years of hands-on experience to join our growing Cloud Architecture & Engineering team. The right candidate is someone who has deep expertise in building a variety of cloud solutions and is passionate about working with our customers, partners, and employees to drive the business forward. This role is suited for someone passionate about building robust, scalable solutions that drive business impact. The successful candidate will play a key role in the full software development lifecycle within the AWS ecosystem. This includes analyzing requirements, designing scalable solutions, writing clean and efficient code, integrating third-party systems, and ensuring performance and security best practices. The role involves close collaboration with cross-functional teams to ensure the delivery of impactful, user-friendly AWS cloud solutions across our diverse and innovative customer base. You’ll work with the latest technologies and with disruptive customers looking to bring innovative ideas to the market. Roles & Responsibilities: Infrastructure as Code (IaC): Design and implement scalable infrastructure using Terraform, CDK, or Pulumi to support cloud-native applications and services. Continuous Integration & Delivery (CI/CD): Develop, maintain, and optimize CI/CD pipelines to automate the deployment and testing of cloud solutions. Solution Engineering: Collaborate closely with customer engineering teams to implement cloud solutions as defined in the project backlog and architecture design. Custom Automation: Create and maintain custom automation scripts and utilities using Bash, PowerShell, or Lambda functions to streamline operations. Troubleshooting & Optimization: Investigate and resolve system, deployment, and integration issues across development, staging, and production environments. Mentorship & Knowledge Sharing: Guide, train, and mentor junior engineers on best practices in cloud development, security, and DevOps tooling. Requirements Qualifications & Skills Bachelor's degree in Computer Science, Engineering, or a related technical field. 3–6 years of experience as a Cloud Engineer, with a proven track record of delivering successful projects on the Cloud platform. Expert understanding of cloud infrastructure and implementing Infrastructure-as-Code (IaC). Expert understanding of working with, building CI/CD pipelines and GitOps methodology. Excellent knowledge of containerization, Kubernetes, or other container management platforms. Proficient in Networking and IAM security. Proficient with any of: Python, Go, C#, Node.js. Great understanding of Agile project delivery. Great verbal and written communication skills. Enthusiasm for working in a startup environment and the ability to be cross-functional. Possess a natural curiosity and excitement for learning new technology. Experience in some of the following: Migrations, CI/CD, IaC (Terraform, CloudFormation, AWS CDK, Pulumi, etc), Scripting, Containers (Kubernetes, Docker, ECS, Fargate, etc), Cloud Security Best Practices, Networking, Incident, release, problem and change management processes. Experience working in a client-facing environment. Experience working on agile projects. Consultancy/advisory experience. Willingness to work flexible shifts to support customers in different time zones. Signs You May Be a Great Fit Impact: Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation. Culture: Thrive in a collaborative, innovative environment that values creativity, ownership, and agility. Growth: Access professional development opportunities, and mentorship from experienced peers. Benefits: Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.

We are looking for a highly skilled Lead Data Engineer to architect, build, and scale our modern data platform. This role will be responsible for designing robust data models, building scalable ELT pipelines, optimising Snowflake performance, and establishing engineering best practices across the data team. You will work cross-functionally with Analytics, Product, and Engineering teams to ensure reliable, high-performance data solutions that power business decisions. Roles and Responsibilities Architecture & Data Platform Ownership Design and implement scalable, high-performance data warehouse solutions using Snowflake. Define and maintain enterprise-grade data modelling standards (dimensional modelling, star schema, slowly changing dimensions, etc.) Lead the migration or modernization of legacy data systems (if applicable) Define best practices for data architecture, testing, documentation, and deployment Data Pipeline Development Build and maintain scalable ELT pipelines using Python and SQL Develop and manage transformation layers using DBT Optimize large-scale data transformations and ensure cost efficiency in Snowflake Implement data validation and automated testing within DBT Performance & Optimization Optimize Snowflake compute and storage usage Improve query performance and warehouse efficiency Implement partitioning, clustering, and performance tuning strategies Monitor data pipeline health and troubleshoot failures Leadership & Collaboration Provide technical leadership to Data Engineers Conduct code reviews and enforce coding standards Mentor team members on SQL optimization, modelling, and pipeline design Work closely with business stakeholders to translate requirements into technical solutions Governance & Quality Ensure data accuracy, integrity, and consistency Define and implement data quality frameworks Establish version control and CI/CD processes for data workflows Maintain documentation for models, pipelines, and architecture Requirements Skill and Qualificationas Technical Skills Bachelor’s degree in Computer Science, Information Technology, or a related field with 5+ years of IT experience. 4+ years of experience in Data Engineering Deep hands-on expertise in Snowflake (architecture, optimization, security, RBAC) Strong experience in DBT (models, macros, testing, incremental models) Advanced SQL skills (complex joins, window functions, query optimization) Strong proficiency in Python (data processing, automation, scripting) Solid understanding of data modelling concepts (fact/dimension tables, SCD types, normalization vs denormalization) Experience designing production-grade data pipelines Preferred / Good to Have Experience with orchestration tools (Airflow, Dagster, etc.) Experience with cloud platforms (AWS / Azure / GCP) CI/CD implementation for data workflows Experience handling large-scale datasets (TB+ scale) Exposure to data governance and compliance standards Signs you may be a great fit Impact: Play a pivotal role in shaping a rapidly growing venture studio. Culture: Thrive in a collaborative, innovative environment that values creativity and ownership. Growth: Access professional development opportunities and mentorship. Benefits: Competitive salary, health/wellness packages, and flexible work options.

We are seeking a skilled Cloud Engineer (E2) to join our growing Managed Service Provider (MSP) team. This role is ideal for an engineer who enjoys building, operating, and optimising cloud-native solutions while working closely with CloudOps, DevOps, security teams, and clients. Role & Responsibilities Evaluate and recommend cloud libraries, tools, and services based on client and platform needs Own the implementation of engineering stories and advanced cloud solutions for client workloads Research, document, and propose solutions for technical challenges and operational gaps Design and build cloud-native architectures including serverless solutions, IoT backends, and highly automated delivery pipelines Assist in solution design, estimation, planning, and implementation activities Participate in cross-functional delivery teams to successfully execute client engagements Collaborate with CloudOps teams to design support systems, response procedures, and operational handoffs Engage in customer-facing discussions to explain, present, and justify technical decisions while educating clients Share knowledge, best practices, and technical insights with internal teams and client stakeholders Design and implement scalable AWS architectures with a focus on reliability, security, and cost efficiency Build and maintain observability solutions using AWS-native tools (CloudWatch, X-Ray, Config) and partner platforms (Datadog, Dynatrace, OpenTelemetry) Work with 24x7 response teams to define and implement effective metrics, logging, and alerting strategies Develop runbooks and automation aligned with monitoring thresholds and operational triggers Partner with CloudOps to reduce alert noise, perform root cause analysis, and improve system stability Collaborate with DevOps and security teams to embed resilience, security, and cost-optimization into solutions Continuously learn and stay current with AWS services, best practices, and emerging cloud technologies Contribute to internal IP, tooling, and open-source initiatives Participate in Agile-based delivery models and project execution Requirements Required Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field with 2+ years of IT experience. 2+ years of strong hands-on experience with Amazon Web Services (AWS) 2+ years of experience with configuration management and/or infrastructure automation 2+ years of programming experience in one or more of the following: Python, Node.js, TypeScript, Go, Java, or C# AWS Associate-level certifications (Solutions Architect, SysOps, or Developer) Experience designing scalable and automated cloud infrastructure Willingness to work in the graveyard shift Strong knowledge in AWS Lambda and serverless architectures Exposure to large-scale enterprise IT environments Familiarity with Agile or other project management methodologies Strong communication skills with the ability to explain technical concepts clearly to varied audiences Effective time and self-management with the ability to prioritize, adapt, and meet deadlines Strong problem-solving mindset with the ability to analyze issues and deliver practical solutions Collaborative team player who builds productive relationships with clients and stakeholders Signs You May Be a Great Fit Impact: Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation. Culture: Thrive in a collaborative, innovative environment that values creativity, ownership, and agility. Growth: Access professional development opportunities and mentorship from experienced peers. Benefits: Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.

We are seeking a Senior Cloud Engineer (E3) to join our growing Managed Service Provider (MSP) team. This role is ideal for a hands-on technical leader who can design, build, and operate complex cloud solutions while mentoring engineers and partnering closely with CloudOps, DevOps, security teams, and clients. Role & Responsibilities Lead the design and implementation of advanced cloud-native solutions for client workloads Evaluate and select tools, libraries, and AWS services aligned to scalability, security, and cost efficiency Apply structured frameworks to assess problems, risks, and architectural trade-offs Build and enhance cloud-native architectures including serverless, IoT backends, and highly automated delivery pipelines Enforce engineering standards, SDLC best practices, and architectural consistency Move fluidly between high-level architectural thinking and hands-on implementation Partner with CloudOps to design support models, response procedures, and operational handoffs Participate in cross-functional delivery teams to ensure successful client outcomes Mentor engineers, define stories and task-level work, and provide technical guidance Design and implement highly reliable, secure, and cost-optimized AWS architectures Build and maintain observability platforms using AWS-native tools (CloudWatch, X-Ray, Config) and partner solutions (Datadog, Dynatrace, OpenTelemetry) Collaborate with 24x7 operations teams to define actionable metrics, logs, and alerts Establish runbooks and automation aligned to monitoring thresholds and incident response Drive root cause analysis, noise reduction, and long-term reliability improvements Partner with DevOps and security teams to embed resilience, security, and cost optimization into all solutions Coach, mentor, and share knowledge with engineers across experience levels Perform code reviews, provide constructive feedback, and pair program when needed Contribute to internal IP, tooling, and open-source initiatives Participate in Agile delivery models and execution planning Engage with clients through presentations, architectural discussions, and technical decision-making Build relationships with vendors and AWS partners Stay current with AWS best practices and emerging cloud technologies Requirements Required Skills & Experience Bachelor’s degree in Computer Science, Information Technology, or related field with strong 4+ years of IT experience 3+ years of hands-on experience with Amazon Web Services (AWS) 2+ years of programming experience in Python, Node.js, TypeScript, Go, Java, or C# 2+ years of strong experience in Kubernetes. Experience with infrastructure as code and configuration management Experience with CI/CD pipelines and modern delivery practices Experience working within Agile or similar delivery methodologies Willingness to work in the graveyard shift AWS Associate or Professional certifications (Solutions Architect, DevOps Engineer, SysOps, Developer) Experience designing scalable, automated cloud infrastructure Strong experience with AWS Lambda and serverless architectures Experience supporting large-scale enterprise or MSP environments Experience in client-facing or consulting roles Strong communication skills with the ability to explain technical concepts clearly to varied audiences Effective time and self-management with the ability to prioritize, adapt, and meet deadlines Strong problem-solving mindset with the ability to analyze issues and deliver practical solutions Collaborative team player who builds productive relationships with clients and stakeholders Signs You May Be a Great Fit Impact: Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation. Culture: Thrive in a collaborative, innovative environment that values creativity, ownership, and agility. Growth: Access professional development opportunities and mentorship from experienced peers. Benefits: Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.

The AI & Innovation Hub Lead will be a CoE Leader who will define and drive Cloud for Good (CFG) India’s innovation agenda by championing the adoption and integration of Salesforce AI, Agentforce, and other emerging technologies. This role blends technical expertise and visionary leadership to create intelligent, data-driven customer experiences. The leader will foster a culture of innovation, experimentation, and continuous learning within the organization and across client engagements. Key Responsibilities Leading the internal IP Team building scaleable IP and Enablement of the IP Salesforce AI & Agentforce Leadership: Drive the exploration, pilot implementation, and scaling of Salesforce Einstein AI capabilities and Agentforce solutions to transform business processes and customer interactions. Collaboration & Delivery: Partner closely with global innovation teams to develop proof-of-concepts (POCs), pilots, and accelerators that demonstrate the business value of emerging technologies. Innovation Culture: Promote a mindset of creative problem-solving and experimentation among engineers and consultants, encouraging adoption of AI-first solution design. Mentorship & Capability Building: Guide and mentor technical teams in AI solution design, automation, and intelligent process implementation across Salesforce Clouds. Representation & Advocacy: Represent CFG India at internal innovation forums, industry events, and client showcases to highlight thought leadership and capabilities. Technology Ecosystem Engagement: Collaborate with Salesforce and technology partners to remain at the forefront of platform advancements, driving continuous enhancement of AI initiatives. Requirements Qualifications & Skills 8 to 12 years of experience in Salesforce solution design, AI technology implementation, or related emerging technology roles, with demonstrated leadership capabilities. Strong hands-on knowledge of Salesforce Einstein platform, Agentforce, and other automation/AI tools within the Salesforce ecosystem. Proven success in leading innovation projects involving emerging technologies, with measurable business impact. Excellent communication, presentation, and cross-functional collaboration skills to engage stakeholders at all levels. Preferred Skills Salesforce AI certifications or specialisation in Einstein Analytics or Mulesoft integrations with AI. Experience in developing intelligent workflows, predictive analytics, and automation frameworks on Salesforce. Familiarity with data science, machine learning concepts, and their practical applications. Strong ability to build innovation roadmaps and translate visionary ideas into scalable solutions. Expertise in agile methodologies and rapid prototyping techniques for innovation delivery. Signs you may be a great fit Impact: Play a pivotal role in shaping a rapidly growing venture studio. Culture: Thrive in a collaborative, innovative environment that values creativity and ownership. Growth: Access professional development opportunities and mentorship. Benefits: Competitive salary, health/wellness packages, and flexible work options.

We are seeking a Senior Data Engineer to design and implement reusable accelerators that improve the speed, quality and reliability of large-scale data migration and modernization programs. This role focuses on deep data-engineering expertise — modeling, transformation, migration strategy, and validation — while collaborating closely with AI engineers to embed automation and intelligence into migration workflows. The ideal candidate brings strong hands-on data modeling and migration experience, understands enterprise data platforms and can guide teams on best practices across ingestion, core modeling and consumption layers. Roles & Responsibilities Design and implement reusable data accelerators that support migration and modernization initiatives. Lead schema interpretation, data-model translation, and transformation logic design across legacy and modern systems. Define and implement migration validation, reconciliation, and quality-check frameworks. source analysis metadata interpretation transformation generation reconciliation workflows Build and maintain structured context pipelines grounded in: schemas SQL logic Data Vault models metadata and lineage artifacts Guide junior engineers on modeling tradeoffs across staging, core and reporting layers. Establish reusable standards for: data-model documentation migration traceability validation & auditability Act as a senior data advisor during accelerator adoption on live client engagements. Contribute to reference architectures, design artifacts and reusable migration patterns. Core Data Engineering & Modeling Skills 4+ years of professional data engineering or analytics engineering experience. Strong expertise in: Dimensional modeling (star & snowflake schemas) Data Vault 2.0 (Hubs, Links, Satellites, business keys, historization) Understanding transitions between Data Vault, dimensional and reporting models. Hands-on experience in enterprise-scale data migration projects, including: multi-source ingestion & harmonization schema evolution and refactoring managing history and auditability Advanced SQL skills for: complex transformations historization logic reconciliation & validation Experience with modern data warehouses / lakehouse platforms. Strong understanding of: data quality lineage governance traceability AI & Automation (Good to Have) AI experience is not mandatory, but familiarity with AI-enabled tooling is a plus. Preferred exposure includes: Working with LLM-enabled tools over structured data Metadata-driven automation approaches Retrieval over schemas, SQL and metadata RAG-style patterns for structured data Evaluating AI-generated SQL or transformation logic The expectation is to collaborate effectively with AI engineers — not necessarily build AI systems independently. Engineering & Platform Expectations Proficiency in Python for data tooling and automation. Experience integrating with: data warehouses / lakehouses ETL / ELT pipelines metadata & catalog systems Familiarity with version-controlled and CI/CD-driven data environments. Understanding of observability for data workflows (validation metrics, regression detection, quality thresholds). Leadership & Collaboration Serve as a senior technical advisor for migration-focused accelerator initiatives. Mentor engineers on modeling best practices and migration patterns. Help delivery teams reason about data architecture trade-offs. Act as the bridge between: Data engineering delivery teams AI accelerator development teams Ensure AI-assisted workflows remain grounded in correct modeling principles. Requirements Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field with 2+ years of IT experience. 4+ years of experience in data engineering, analytics engineering or data modelling. Demonstrated experience in enterprise-scale data migration. Strong SQL and modeling expertise (Data Vault / Dimensional). Experience working in structured, collaborative engineering environments. Consulting or reusable-asset development experience is a plus. Signs You May Be a Great Fit Strong ownership and architectural thinking in data projects. Ability to balance modeling rigor with delivery pragmatism. Comfortable working close to schemas, business logic and transformation complexity. Interested in evolving toward AI-assisted data engineering (without being an AI specialist).

We are seeking a Cloud Operations Engineer to join our Managed Services team. This role focuses on AWS cloud operations, monitoring, incident response, and continuous improvement of client and internal cloud environments. Key Responsibilities Respond to and execute CloudOps tickets following established runbook procedures. Handle system-generated alerts and client-raised tickets, including scenarios without predefined procedures. Provide on-call support for urgent and high-priority incidents across first- and second-tier response teams. Support and maintain internal cloud infrastructure used to deliver MSP services. Establish and manage integrations between client cloud environments and internal monitoring tools. Configure monitoring and observability tools, including defining appropriate thresholds and scopes. Own the creation, maintenance, and enhancement of monitors and dashboards across client AWS accounts. Create new monitoring assets for newly released AWS services. Create and update Cloud Operations documentation, runbooks, and training materials. Improve internal training processes related to CloudOps and client environments. Communicate with internal development teams to drive continuous improvement of internal tools and services. Prepare audit reports based on security scans and monitoring results. Provide risk assessments and remediation recommendations and present audit findings to internal stakeholders and client teams. Collaborate with internal engineering and development teams to enhance service delivery. Share technical knowledge and best practices with other team members. Participate in client interactions in a consultative and support-oriented capacity. Requirements We are seeking a Cloud Operations Engineer to join our growing Managed Service Provider (MSP) team. This role is ideal for an operations-focused engineer who enjoys troubleshooting, monitoring, automation, and ensuring the reliability and security of cloud environments while supporting client workloads in a 24x7 operational model. Role & Responsibilities Respond to and resolve CloudOps tickets using established runbooks and operational procedures Handle system-generated alerts and client-reported issues, including scenarios where standard procedures may not yet exist Participate in on-call rotations, supporting both Tier 1 and Tier 2 response teams for urgent and high-priority incidents Provide operational support for Caylent’s internal cloud infrastructure that enables MSP client services Integrate client cloud environments into Caylent’s monitoring and observability platforms Recommend and configure appropriate monitoring thresholds, scopes, alerts, and dashboards Own the creation, maintenance, and continuous improvement of monitors and dashboards across client environments Prepare audit and security scan reports, provide recommendations based on findings, and present results to internal teams or clients Create, update, and maintain operational documentation, runbooks, and training materials Collaborate with internal development teams to continuously improve tooling and operational capabilities Identify opportunities to automate operational tasks and improve efficiency across environments Required Skills & Experience Bachelor’s degree in Computer Science, Information Technology, or a related field 2+ years of general IT experience (systems, infrastructure, software, or programming) 1+ year of hands-on experience with Amazon Web Services (AWS) AWS certifications (Cloud Practitioner, Solutions Architect Associate, SysOps Associate, or Developer Associate) Experience working with third-party security, monitoring, or observability tools Familiarity with Agile or other project management methodologies Exposure to scalable and automated cloud infrastructure Strong understanding of cloud infrastructure and core AWS services Experience with infrastructure as code, configuration management, and CI/CD practices Experience supporting, operating, or troubleshooting cloud-based systems Willingness to work in the afternoon shift (2 PM to 11 PM). Strong communication skills with the ability to clearly document and explain issues and solutions Effective time and self-management skills in a fast-paced, ticket-driven environment Strong problem analysis and troubleshooting mindset Solid technical aptitude with a willingness to learn continuously and grow Ability to collaborate effectively with clients, engineers, and cross-functional teams. Signs You May Be a Great Fit Impact: Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation. Culture: Thrive in a collaborative, innovative environment that values creativity, ownership, and agility. Growth: Access professional development opportunities, and mentorship from experienced peers. Benefits: Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.

We are seeking a highly skilled and experienced ServiceNow Lead with 5-7 years of relevant experience, specializing in Employee Workflows, particularly within HR Service Delivery (HRSD). As a senior technical team member, you will play a crucial role in configuring, developing, testing, and deploying ServiceNow applications, reports, service portal, and integrations, with a strong focus on HRSD modules like Onboarding, Offboarding, HR Services, Employee Center Portal, and Assignment Rules. Roles and Responsibilities: Participate in ServiceNow Development projects as a senior technical team member, focusing on configuring, developing, testing, and deploying ServiceNow applications, reports, service portal, and/or integrations, with a strong emphasis on HRSD modules. Document configurations, reports, and development work thoroughly. Create design documents for complex technical solutions and lead customer conversations to assist with requirements gathering processes. Assist customers with executing testing scenarios and plans. Educate customers on ServiceNow products and the solutions we create for them by delivering effective demonstrations. Engage in timely and effective written and verbal communications with customers and teammates. Collaborate with and support your teammates. Demonstrate expert understanding of technical consultant methodologies and principles. Maintain a keen understanding of the products we implement and our customer’s business. Maintain the skills required to configure and/or develop advanced ServiceNow features (e.g., Portal, Integrations, AI Search, etc.). Maintain certifications, knowledge of new features with each release, and commit to continuous learning. Attend and participate in design workshops and design activities to help ensure requirements are technically sound. Participate in story grooming and pointing sessions, ensuring a clear understanding of requirements and point stories. Participate in stand-ups and sprint retrospectives, providing solution guidance to the project team. Lead Code Promotion activities. Write well-designed, testable, efficient code. Participate in peer review testing and provide test steps used during peer review. Participate in sprint retrospectives by delivering well-prepared solution demonstrations. Participate in cutover planning and develop and implement cutover plans for solution components contained in ServiceNow update sets. Lead Knowledge Transfer sessions with customers. Support Project Managers by documenting Risks, Actions, Issues, and Key Decisions in the RAID log. Participate in pre-sales activities as needed. Mentor Associate Technical Consultants and Technical Consultants. Deliver excellence, be agile, and stay flexible. Requirements Requirements Qualifications & Skills 5-7 years of hands-on experience in ServiceNow development projects. At least 3+ years of experience in ServiceNow HR Service Delivery (HRSD). Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments. Strong knowledge of HR Case Management, Employee Center Pro/Portal, and Lifecycle Events. Proven experience with ServiceNow Studio, Scoped Applications, and Update Sets. ServiceNow CSA and CIS- HR Certifications. Knowledge of technical components such as LDAP, SAML/SSO, REST and SOAP API integrations that make use of these technologies. Strong understanding of JavaScript, Glide API, and ServiceNow scripting (server-side and client-side). Familiarity with ServiceNow data model, ACLs, UI policies, and Flow Designer. Experience working with Agile methodologies and tools like Jira, ServiceNow Agile 2.0. Deep knowledge and expertise in key areas of the ServiceNow platform. B.Tech in Computer Science or a related field. Ideally, experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products. Soft Skills: Exceptional Communication, Collaboration, Intellectual Curiosity & Proactivity ,Strategic Thinking, Mentorship, Resilience & Adaptability Signs You May Be a Great Fit Impact: Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation. Culture: Thrive in a collaborative, innovative environment that values creativity, ownership, and agility. Growth: Access professional development opportunities, and mentorship from experienced peers. Benefits: Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.

The Workplace Coordinator is responsible for ensuring the smooth operation and effective management of office facilities, resources, and employee services, including the office cafeteria. This role supports the efficient use of office space, handles day-to-day administrative tasks, fosters a positive work environment, and manages the workplace cafeteria to provide a high-quality food service for employees. The Workplace Coordinator works closely with employees, management, vendors, and service providers to ensure the office is well-maintained and equipped to meet the needs of the organization. Key Responsibilities: 1. Office Operations: Oversee the day-to-day operations of the office, including facility management, equipment maintenance, and general office support. Ensure the office environment is clean, organized, and comfortable for employees. Manage office supplies and inventory, ordering items as needed to maintain stock levels. 2. Vendor Management: Liaise with vendors and service providers (e.g., cleaning services, maintenance contractors, IT support, food services) to ensure service quality and timely resolution of any issues. Monitor and manage service contracts and expenses, including cafeteria services. 3. Facility Coordination: Coordinate space planning and office seating arrangements to ensure optimal use of office space. Manage meeting rooms, ensuring they are booked, organized, and equipped with the necessary technology. Implement health and safety procedures, ensuring compliance with regulations. 4. Employee Support: Act as a point of contact for employees regarding workplace-related issues and requests. Provide administrative support to employees, including managing office access, assisting with office moves, and addressing workplace needs. Organize office events, celebrations, and team-building activities. 5. Office Cafeteria Management: Oversee the day-to-day operations of the office cafeteria or food services, ensuring the availability of healthy, nutritious, and appealing food options. Coordinate with catering vendors or cafeteria staff to develop menus that meet employee preferences and dietary needs. Monitor cafeteria cleanliness, food quality, and service standards, ensuring a pleasant dining experience for employees. Manage cafeteria budget, track expenses, and ensure cost efficiency while maintaining quality service. Collect employee feedback on cafeteria offerings and make adjustments as necessary. 6. Administrative Duties: Handle correspondence, scheduling, and document management for workplace operations. Assist with onboarding processes by preparing workstations and orientation materials for new employees. Maintain records for office-related activities, including vendor payments and service requests. 7. Health and Safety: Support the development and implementation of health and safety policies. Ensure the office complies with all relevant health and safety regulations, including emergency o Ensure the cafeteria meets food safety standards and regulations. 8. Sustainability and Efficiency: Assist in implementing sustainability initiatives, such as recycling programs and energy-saving practices. Monitor resource usage and identify opportunities to improve efficiency and reduce costs, especially in cafeteria operations. Requirements Qualifications: · High school diploma or equivalent (Bachelor’s degree preferred). · Previous experience in office management, facilities coordination, cafeteria management, or related fields. · Strong organizational and time-management skills. · Excellent communication and interpersonal skills. · Ability to handle multiple tasks and prioritise effectively. · Knowledge of office equipment, safety protocols, food service management, and vendor management. · Proficiency in Microsoft Office Suite or similar tools. Work Environment: · This role typically works in an office setting. · May require occasional travel for vendor meetings or site visits. Signs You May Be a Great Fit Impact: Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation. Culture: Thrive in a collaborative, innovative environment that values creativity, ownership, and agility. Growth: Access professional development opportunities and mentorship from experienced peers. Benefits: Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.

We are seeking a highly skilled and motivated AI Engineer to join our team in developing reusable AI-powered tools and components that drive automation, scalability, and efficiency across our technical delivery ecosystem. This role will focus on leveraging large language models (LLMs) to develop intelligent, context-aware automation tools, starting with a flagship tool that automates SQL script generation for data migrations and transformations. You’ll work closely with solution architects and data engineers to build generative AI assets that can be integrated into repeatable client delivery work-streams—especially for non-profit and education clients using platforms like Salesforce Non-profit Cloud, Education Cloud, Salesforce NPSP, Raiser’s Edge, and Ellucian Banner. Key Responsibilities: Design and Develop AI-Powered Tools Build generative AI tools and services, such as automated SQL generation engines, that reduce manual coding effort and increase accuracy. Prompt Engineering and Tuning Craft and optimize prompts to drive high-quality outputs from foundation models. Fine-tune LLMs or use APIs to adapt model behaviour to specific use cases. Integrate LLMs into Business Workflows Embed LLM-powered components into scalable, reusable applications that can be integrated into delivery processes or client-facing solutions. Data Contextualization and Reasoning Develop solutions that use structured or semi-structured data inputs to generate context-aware outputs, applying reasoning over business logic, schemas, or documentation. Leverage LLMs for Contextual Understanding Develop tooling that uses large language models to interpret source data structures, target schemas, and mapping documents to generate tailored data migration scripts. Collaborate with Cross-Functional Teams Work closely with data engineers, product managers, and solution architects to identify use cases and deliver effective AI-enhanced capabilities. Ensure Model Safety and Performance Monitor and evaluate LLM-generated outputs for accuracy, safety, and consistency. Implement validation, fallback logic, and usage controls as needed. Drive Reusability and Knowledge Capture Develop modular, reusable components that can be easily adapted for new use cases and contribute to a growing library of internal IP. Perpetually contribute to the betterment of Cloud for Good Be prepared to work in shifts to accommodate our global customer base across different time zones, including the AMER, APAC, and EMEA. Requirements Qualifications: Proven experience building with LLMs or other generative AI models (e.g., OpenAI, Claude, or open-source frameworks like LLaMA). Strong background in Python, with hands-on experience using AI/ML libraries (e.g., LangChain, Hugging Face, transformers). Solid understanding of SQL and data engineering workflows, particularly related to data migration and transformation. Experience working with or integrating structured data systems like SQL, Salesforce, Raiser’s Edge, and Banner. Ability to build context-aware, prompt-engineered solutions that integrate with APIs or internal systems. Familiarity with MLOps or DevOps practices for deploying and monitoring AI applications is a plus. Excellent communication skills and ability to translate complex AI functionality into real-world business value. Preferred Skills: Exposure to Salesforce ecosystem tools and data models. Experience contributing to internal toolsets or reusable IP in a professional services or consulting environment. Prior experience working with data migration frameworks or ETL pipelines. Signs You May Be a Great Fit Impact: Play a pivotal role in shaping a rapidly growing venture studio. Culture: Thrive in a collaborative, innovative environment that values creativity and ownership. Growth: Access professional development opportunities and mentorship. Benefits: Competitive salary, health/wellness packages, and flexible work options.

We are seeking an experienced ServiceNow Developer with hands-on experience in designing, developing, and implementing ServiceNow solutions. The ideal candidate should have strong expertise in ServiceNow platform configuration, custom development, integrations, and ITSM processes, with the ability to work closely with stakeholders to deliver scalable and high-quality solutions. Key Responsibilities Design, develop, and customize ServiceNow applications and modules. Configure and customize ITSM modules such as Incident, Problem, Change, Request, and CMDB. Develop Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and ACLs. Build and maintain Service Catalogue items, workflows, and Flow Designer solutions. Develop integrations using REST/SOAP APIs, MID Server, and third-party tools. Implement ServiceNow best practices, including performance optimization and security. Work on CMDB data modelling, discovery, and data integrity. Support ServiceNow upgrades, patching, and platform enhancements. Collaborate with business analysts, architects, and stakeholders to gather requirements and deliver solutions. Provide production support, troubleshooting, and root-cause analysis. Maintain technical documentation and follow SDLC and ITIL processes. Requirements Required Skills & Qualifications 5+ years of hands-on experience in ServiceNow development projects. Strong experience with ServiceNow ITSM, ITOM, ITBM, HRSD, or CSM modules. Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments. ServiceNow certifications (CSA, CAD, CIS – ITSM/ITOM). Proficiency in JavaScript, Glide APIs, and ServiceNow scripting. Experience with Flow Designer, Workflow Editor, and Service Catalogue. Hands-on experience with REST/SOAP integrations. Strong understanding of CMDB, CSDM, and Discovery. Experience with Access Controls (ACLs) and platform security. Familiarity with ITIL v3/v4 concepts. Experience working in Agile/Scrum environments. Experience with Performance Analytics and Reporting. Exposure to DevOps, CI/CD, or automated testing in ServiceNow. Signs You May Be a Great Fit Impact: Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation. Culture: Thrive in a collaborative, innovative environment that values creativity, ownership, and agility. Growth: Access professional development opportunities, and mentorship from experienced peers. Benefits: Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.

The Senior Manager, Financial Planning & Analysis plays a key role in supporting financial planning and forecasting across a fast-growing Salesforce professional services organization. The role reports to the Financial Controller and partners closely with Finance, People, and business leaders to deliver accurate, timely financial insights that inform strategic decision-making and support scalable growth. The ideal candidate is analytically strong, highly detail-oriented, and comfortable operating in a professional services environment with utilization-driven revenue and multiple lines of business. Key Responsibilities Support the annual budgeting, quarterly forecasting, and long-range planning processes Build, maintain, and enhance financial models related to cash flow forecasting, revenue forecasting, utilization, services margin, headcount, and operating expenses Prepare monthly variance analysis comparing actual results to budget and forecast; identify trends, risks, and opportunities Build and maintain financial models and executive-level presentation decks to support monthly, quarterly, and annual reporting for senior leadership and the private equity board. Develop executive-ready lender reporting, financial reporting, dashboards, and ad-hoc analyses for senior leadership, executives, and the private equity board Partner with Services and Go to Market (GTM) leadership to understand and analyse key performance drivers, including utilization, billable rates, bookings, and pipeline Support workforce and headcount planning, including compensation modelling and cost forecasting Own the preparation and distribution of monthly utilization and individual performance metric reports to support workforce planning, financial analysis, and annual merit and bonus review processes. Assist with scenario modelling related to growth initiatives, hiring plans, pricing changes, and strategic investments. Ensure accuracy, consistency, and integrity of data across financial systems and reporting sources Contribute to the ongoing improvement and automation of FP&A processes, reporting cadence, and tools as the company scales Requirements Qualifications Bachelor’s degree in finance, Accounting, Economics, Business, or a related field 4-6 years of experience in FP&A, corporate finance, professional services, or a related analytical role Strong financial modeling, forecasting, and analytical skills Demonstrated ability to build and maintain financial models within utilization-based revenue and services margin frameworks Advanced proficiency in Excel; experience working with large, complex data sets Ability to translate complex financial data into clear, actionable insights for non-finance stakeholders Strong organizational skills and attention to detail Comfortable operating in a fast-paced, growth-oriented consulting environment Experience supporting multi-line-of-business and/or multi-geography organizations Experience with Salesforce (preferred) Signs you may be a great Fit: Impact: Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation. Culture: Thrive in a collaborative, innovative environment that values creativity, ownership, and agility. Growth: Access to professional development opportunities, and mentorship from experienced peers. Benefits: Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.

Cloud for Good - India is seeking an experienced CIVIS Data Consultant to support data warehousing and integration initiatives in the company. The ideal candidate brings strong hands-on experience with Civis data warehousing, SQL, database modelling, and ETL tools, along with the ability to operate as a client-facing consultant. This role requires both technical depth and business-analyst-like skills, enabling the consultant to work independently, engage stakeholders, and propose effective data solutions. Key Responsibilities: Data Warehousing & Platform Expertise Design, develop, and support data warehousing solutions on the Civis platform, leveraging its Redshift-based architecture. Perform SQL-based data analysis, transformations, and optimizations to support reporting and analytics needs. Develop and maintain database models, ensuring data accuracy, scalability, and performance. Data Integration & ETL Build and manage data integrations and ETL workflows, primarily using Informatica (or similar ETL/middleware tools). Support integrations with Azure-based systems, understanding data flows, processing pipelines, and connected applications. Troubleshoot and resolve data pipeline issues independently, ensuring reliability and data integrity. Client Engagement & Consulting Act as a client-facing consultant, working directly with stakeholders to gather requirements, clarify needs, and translate business questions into technical solutions. Demonstrate BA-like capabilities: documenting requirements, proposing approaches, and validating solutions with clients. Provide clear communication on data structures, integration logic, and solution outcomes to both technical and non-technical audiences. Independent Delivery & Collaboration Operate with a high level of autonomy, owning assigned workstreams end-to-end. Collaborate with U.S.-based team members during design reviews, demos, and solution validations. Participate in technical demos/interviews as part of solution validation and stakeholder confidence building. Requirements Qualifications 4–6 years of experience in data warehousing, data engineering, or data integration roles. Hands-on experience with Civis data platform (strongly preferred). Strong proficiency in SQL and database modelling. Experience with ETL tools, preferably Informatica. Exposure to Azure for data processing, integrations, or connected systems. Proven ability to work in client-facing roles, independently engaging stakeholders. Strong analytical, problem-solving, and communication skills. Preferred Skills Prior experience supporting nonprofit or large-scale data platforms. Familiarity with Redshift or similar cloud data warehouses. Experience transitioning into or operating in a consulting-style delivery model. Ability to adapt to new tools quickly and platforms in environments with limited internal expertise. Signs you may be a great Fit: Impact: Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation. Culture: Thrive in a collaborative, innovative environment that values creativity, ownership, and agility. Growth: Access to professional development opportunities, and mentorship from experienced peers. Benefits: Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.

The Senior Salesforce Developer will be a lead technical resource on the Salesforce implementation team. They will be responsible for evaluating, designing, and building key technical components on the Salesforce Platform for non-profit organizations and higher education institutions. Successful candidates will have expert technical knowledge of Salesforce.com Sales and Service Clouds, as well as Non-profit Cloud, Education Cloud, the Non-profit Success Pack, and the Education Data Architecture. The Senior Salesforce Developer will code using Apex, Visual-force, and Lightning, including developing Apex triggers from scratch. Key Responsibilities: Work on project implementation teams as the technical lead consultant for developing automation logic, user interfaces, and user experiences. Evaluate, design, and implement technical solutions for non-profit and higher education client Write comprehensive test code coverage for all classes, triggers, and components delivered in a project Deliver quality results for the client in a timely fashion, and be able to handle projects with multiple clients at once Work hand–in–hand with the project manager and delivery team to ensure all the requirements are met. Deliver projects within scope and budget Facilitate internal and external meetings Be a thought leader within the Salesforce ecosystem Report on the status and risks of each project to the Director of Professional Services Regularly participate in code review sessions to ensure code is adherent to CFG Code Standards Maintain expert technical knowledge of Salesforce.com Sales and Service Clouds Maintain expert technical knowledge of NPSP and EDA Balance projects with multiple clients at once Assess client business requirements to design architecturally sound solutions. Show a commitment to customer satisfaction Deliver project assignments on time and within budget Perpetually contribute to the betterment of Cloud for Good Be prepared to work in shifts to accommodate our global customer base across different time zones, including the AMER, APAC, and EMEA. Requirements Qualifications: Minimum of 4 years Salesforce developer experience, including Apex classes and triggers, batch and scheduled jobs, API integration (REST and SOAP), Visualforce, and Aura (Lightning) components JavaScript knowledge and experience with Lightning Web Components preferred Applied knowledge of Salesforce and the Sales, Services, and Marketing functions; Nonprofit or higher education experience preferred Salesforce Certified Platform Developer I Experience with databases, including SOQL, SQL, and/or Oracle Familiarity with Eclipse IDE, VS Code, and/or SalesforceDX CLI Ability to develop practical, reusable code-based solutions for Salesforce implementation project requirements Familiarity with patterns and best practices for bulkified, scalable code on a multi-tenant platform Excellent organizational skills and the ability to handle multiple projects simultaneously Understanding of agile methodology; experience working as part of an agile development team Experience building complex, scalable, and high-performance software systems that have been successfully delivered to customers Ability to work with SFDC developers and declarative configuration experts that provide insight and solutions for each Strong attention to detail, problem-solving skills, and verbal/written communication Preferred Skills: Problem-solving skills Ability to write clean, efficient, well-documented code with robust test coverage Excellent organizational skills and ability to handle multiple projects simultaneously Strong project management skills Strong time management skills Strong written and verbal communication skills Intellectual curiosity Passion for continuous learning Teamwork/collaboration skills Presentation skills Signs You May Be a Great Fit Impact: Play a pivotal role in shaping a rapidly growing venture studio. Culture: Thrive in a collaborative, innovative environment that values creativity and ownership. Growth: Access professional development opportunities and mentorship. Benefits: Competitive salary, health/wellness packages, and flexible work options.

We are seeking a Data Consultant to manage large data migration projects with non-profit organizations and educational institutions. Successful candidates will ETL experts (i.e. Jitterbit, Informatica, Boomi, SSIS, MuleSoft) able to demonstrate expert-level skills and knowledge in designing and implementing data migrations. Experience with Salesforce, NPSP, and EDA are a plus. Candidates should have a strong understanding of relational databases, SOQL, and SQL. Because much of the work of this role is client-facing, communication skills and a genuine interest in helping people is very important. The ability to collaborate with peers and clients while building consensus is also critical for success. Key Responsibilities: Serve as the lead data resource on Salesforce implementation projects. Create and iterate on data conversion maps Evaluate, design, and implement data migration solutions for non-profit and higher education clients Plan all aspects of iterative data migration and coordinate with the project manager to align with the overall project plan Maintain up-to-date, accurate knowledge of NPC and/or EDC Assess client business requirements to design architecturally-sound solutions. Deliver on project assignments on time and within budget Perpetually contribute to the betterment of Cloud for Good Show a commitment to customer satisfaction Provide informal mentorship and facilitate knowledge-sharing and growth opportunities Be prepared to work in shifts to accommodate our global customer base across different time zones, including the AMER, APAC, and EMEA. Requirements Qualifications: Experience transforming and migrating data to Salesforce via data loading tools and ETL tools (e.g., Jitterbit, Informatica, Boomi, MulesSoft), including creating initial data map At least 2+ years of consulting experience Strong understanding of relational database architecture, SOQL, and SQL Understanding of agile methodology Salesforce.com administrator certification (if not available will be required to complete within the onboarding period) Strong Salesforce configuration knowledge is a plus Familiarity working with nonprofits and/or higher education institutions Strong consulting skills, communication, and teamwork/collaboration Proven track record of continuously improving organizations Preferred Skills: Strong time management skills Strong written and verbal communication skills Intellectual curiosity Passion for continuous learning Mentoring skills Presentation skills Signs You May Be a Great Fit Impact: Play a pivotal role in shaping a rapidly growing venture studio. Culture: Thrive in a collaborative, innovative environment that values creativity and ownership. Growth: Access professional development opportunities and mentorship. Benefits: Competitive salary, health/wellness packages, and flexible work options.

We are seeking a Data Consultant to manage large data migration projects with non-profit organizations and educational institutions. Successful candidates will ETL experts (i.e. Jitterbit, Informatica, Boomi, SSIS, MuleSoft) able to demonstrate expert-level skills and knowledge in designing and implementing data migrations. Experience with Salesforce, NPSP, and EDA are a plus. Candidates should have a strong understanding of relational databases, SOQL, and SQL. Because much of the work of this role is client-facing, communication skills and a genuine interest in helping people is very important. The ability to collaborate with peers and clients while building consensus is also critical for success. Key Responsibilities: Serve as the lead data resource on Salesforce implementation projects. Create and iterate on data conversion maps Evaluate, design, and implement data migration solutions for non-profit and higher education clients Plan all aspects of iterative data migration and coordinate with the project manager to align with the overall project plan Maintain up-to-date, accurate knowledge of NPC and/or EDC Assess client business requirements to design architecturally-sound solutions. Deliver on project assignments on time and within budget Perpetually contribute to the betterment of Cloud for Good Show a commitment to customer satisfaction Provide informal mentorship and facilitate knowledge-sharing and growth opportunities Be prepared to work in shifts to accommodate our global customer base across different time zones, including the AMER, APAC, and EMEA. Requirements Qualifications: Experience transforming and migrating data to Salesforce via data loading tools and ETL tools (e.g., Jitterbit, Informatica, Boomi, MulesSoft), including creating initial data map At least 4+ years of consulting experience Strong understanding of relational database architecture, SOQL, and SQL Understanding of agile methodology Salesforce.com administrator certification (if not available will be required to complete within the onboarding period) Strong Salesforce configuration knowledge is a plus Familiarity working with nonprofits and/or higher education institutions Strong consulting skills, communication, and teamwork/collaboration Proven track record of continuously improving organizations Preferred Skills: Strong time management skills Strong written and verbal communication skills Intellectual curiosity Passion for continuous learning Mentoring skills Presentation skills Signs You May Be a Great Fit Impact: Play a pivotal role in shaping a rapidly growing venture studio. Culture: Thrive in a collaborative, innovative environment that values creativity and ownership. Growth: Access professional development opportunities and mentorship. Benefits: Competitive salary, health/wellness packages, and flexible work options.

The Salesforce Developer will be part of the Salesforce implementation team, responsible for developing, customizing, and supporting solutions on the Salesforce Platform for non-profit organizations and higher education institutions. The role involves building and maintaining automation, user interfaces, and integrations while ensuring adherence to best practices and high-quality code standards. Key Responsibilities: Develop and customize solutions on Salesforce, including Apex classes, triggers, Visualforce pages, Lightning Web Components, and Flows. Collaborate with business analysts, project managers, and senior developers to translate requirements into technical deliverables. Implement technical solutions for salesforce Sales Cloud, Service Cloud, Nonprofit Cloud, Education Cloud, Nonprofit Success Pack (NPSP), and Education Data Architecture (EDA). Write and maintain comprehensive test coverage for all code components. Participate in code reviews to ensure adherence to coding standards and best practices. Troubleshoot and resolve technical issues, ensuring timely and high-quality delivery Assist in integrations between Salesforce and other systems using APIs and middleware tools. Document technical designs, configuration, and code for project knowledge sharing. Stay updated with Salesforce releases, features, and industry best practices. Support multiple client projects simultaneously while meeting deadlines. Demonstrate a commitment to customer satisfaction and continuous improvement. Work in shifts as required to support global clients across different time zones (AMER, APAC, EMEA). Requirements Qualifications: Minimum of 2 year Salesforce developer experience, including Apex classes and triggers, batch and scheduled jobs, API integration (REST and SOAP), Visualforce, and Aura (Lightning) components JavaScript knowledge and experience with Lightning Web Components preferred Applied knowledge of Salesforce and the Sales, Services, and Marketing functions; Nonprofit or higher education experience preferred Salesforce Certified Platform Developer I Experience with databases, including SOQL, SQL, and/or Oracle Familiarity with Eclipse IDE, VS Code, and/or SalesforceDX CLI Ability to develop practical, reusable code-based solutions for Salesforce implementation project requirements Familiarity with patterns and best practices for bulkified, scalable code on a multi-tenant platform Excellent organizational skills and the ability to handle multiple projects simultaneously Understanding of agile methodology; experience working as part of an agile development team Experience building complex, scalable, and high-performance software systems that have been successfully delivered to customers Ability to work with SFDC developers and declarative configuration experts that provide insight and solutions for each Strong attention to detail, problem-solving skills, and verbal/written communication Preferred Skills: Problem-solving skills Ability to write clean, efficient, well-documented code with robust test coverage Excellent organizational skills and ability to handle multiple projects simultaneously Strong project management skills Strong time management skills Strong written and verbal communication skills Intellectual curiosity Passion for continuous learning Teamwork/collaboration skills Presentation skills Signs You May Be a Great Fit Impact: Play a pivotal role in shaping a rapidly growing venture studio. Culture: Thrive in a collaborative, innovative environment that values creativity and ownership. Growth: Access professional development opportunities and mentorship. Benefits: Competitive salary, health/wellness packages, and flexible work options.

We are seeking a Integration Developer to serve as the technical integration resource on Salesforce implementation teams. They will be responsible for evaluating, designing, and developing integrations to the Salesforce platform for non-profit organizations and higher education institutions. Successful candidates will be deeply familiar with Salesforce’s APIs, middleware tools, and Apex integration. Roles & Responsibilities: Serve as the integration lead developer on project teams for building integrations between Salesforce and external systems via code or middleware. Write comprehensive test code coverage for any classes, triggers, and components necessary for an Apex integration delivered in a project. Create integration documentation detailing directionality, frequency, mapping, and maintenance Deliver quality results for the client in a timely fashion and be able to handle projects with multiple clients at once Work collaboratively with project managers and delivery teams to ensure all requirements are met and are consistent with best practices. Facilitate internal and external meetings Report on the status and risks of each project to Project Managers, Engagement Managers, and Directors of Professional Services as needed Maintain up-to-date, accurate knowledge of NPSP and/or EDA Assess client business requirements to design architecturally-sound solutions. Be a thought leader within the Salesforce ecosystem Show a commitment to customer satisfaction Deliver on project assignments on time and within budget Perpetually contribute to the betterment of Cloud for Good Be prepared to work in shifts to accommodate our global customer base across different time zones, including the AMER, APAC, and EMEA. Requirements Qualifications: Strong Salesforce configuration knowledge across a variety of Clouds and/or functionalities Minimum of two years of Salesforce integration experience, using APIs / Apex integration and middleware Experience with SOAP and REST APIs Experience with databases, including SQL and Oracle Familiarity with Eclipse IDE, VS Code, or SalesforceDX CLI Familiarity with event-driven integrations Solid experience with middleware tools, such as Jitterbit or Mulesoft Familiarity with best practices and strategies for bulkified, scalable integrations Familiarity with common nonprofit or higher education systems for integration, such as Banner, PeopleSoft, or SAP preferred Experience consulting on Salesforce implementations (1-2 years of experience preferred) Experience developing integrations that operate on a scheduled/batched or ‘real-time’ basis Applied knowledge of Salesforce, including Sales, Services, and Marketing functions Strong consulting skills, including project and time management, communication, and teamwork/collaboration Agile methodology experience Ability to work with SFDC developers and declarative configuration experts – providing insight and solutions to each Proven track record of continuously improving organizations Bachelor’s degree in a related field or equivalent education/experience required Certifications: Salesforce.com administrator certification,Salesforce Certified Platform Developer I, Salesforce Integration Architecture Designer certification preferred Education:Bachelor’s degree in a related field or equivalent education/experience required Preferred Skills: Strong attention to detail Problem-solving skills Excellent organizational skills and the ability to handle multiple projects simultaneously Strong project management skills Strong time management skills Strong written and verbal communication skills Intellectual curiosity Passion for continuous learning Presentation skills Signs You May Be a Great Fit Impact: Play a pivotal role in shaping a rapidly growing venture studio. Culture: Thrive in a collaborative, innovative environment that values creativity and ownership. Growth: Access professional development opportunities and mentorship. Benefits: Competitive salary, health/wellness packages, and flexible work options.

We are seeking a Senior Salesforce Integration Developer to serve as the lead technical integration resource on Salesforce implementation teams. They will be responsible for evaluating, designing, and developing integrations to the Salesforce platform for non-profit organizations and higher education institutions. Successful candidates will be deeply familiar with Salesforce’s APIs, middleware tools, and Apex integration. Roles & Responsibilities: Serve as the integration lead developer on project teams for building integrations between Salesforce and external systems via code or middleware. Write comprehensive test code coverage for any classes, triggers, and components necessary for an Apex integration delivered in a project. Create integration documentation detailing directionality, frequency, mapping, and maintenance Deliver quality results for the client in a timely fashion and be able to handle projects with multiple clients at once Work collaboratively with project managers and delivery teams to ensure all requirements are met and are consistent with best practices. Facilitate internal and external meetings Report on the status and risks of each project to Project Managers, Engagement Managers, and Directors of Professional Services as needed Maintain up-to-date, accurate knowledge of NPSP and/or EDA Assess client business requirements to design architecturally-sound solutions. Be a thought leader within the Salesforce ecosystem Show a commitment to customer satisfaction Deliver on project assignments on time and within budget Perpetually contribute to the betterment of Cloud for Good Be prepared to work in shifts to accommodate our global customer base across different time zones, including the AMER, APAC, and EMEA. Requirements Qualifications: Strong Salesforce configuration knowledge across a variety of Clouds and/or functionalities Minimum of 4 years of Salesforce integration experience, using APIs / Apex integration and middleware Experience with SOAP and REST APIs Experience with databases, including SQL and Oracle Familiarity with Eclipse IDE, VS Code, or SalesforceDX CLI Familiarity with event-driven integrations Solid experience with middleware tools, such as Jitterbit or Mulesoft Familiarity with best practices and strategies for bulkified, scalable integrations Familiarity with common nonprofit or higher education systems for integration, such as Banner, PeopleSoft, or SAP preferred Experience consulting on Salesforce implementations (1-2 years of experience preferred) Experience developing integrations that operate on a scheduled/batched or ‘real-time’ basis Applied knowledge of Salesforce, including Sales, Services, and Marketing functions Strong consulting skills, including project and time management, communication, and teamwork/collaboration Agile methodology experience Ability to work with SFDC developers and declarative configuration experts – providing insight and solutions to each Proven track record of continuously improving organizations Bachelor’s degree in a related field or equivalent education/experience required Certifications: Salesforce.com administrator certification,Salesforce Certified Platform Developer I, Salesforce Integration Architecture Designer certification preferred Education:Bachelor’s degree in a related field or equivalent education/experience required Preferred Skills: Strong attention to detail Problem-solving skills Excellent organizational skills and the ability to handle multiple projects simultaneously Strong project management skills Strong time management skills Strong written and verbal communication skills Intellectual curiosity Passion for continuous learning Presentation skills Signs You May Be a Great Fit Impact: Play a pivotal role in shaping a rapidly growing venture studio. Culture: Thrive in a collaborative, innovative environment that values creativity and ownership. Growth: Access professional development opportunities and mentorship. Benefits: Competitive salary, health/wellness packages, and flexible work options.

The Senior Cloud Consultant – QA will be an instrumental member of the project team testing Salesforce software features as part of a collaborative team and assisting with support requests. This role is responsible for executive quality review of our clients’ Salesforce implementations. Responsibilities include creating test plans and strategy, and test cases in partnership with declarative specialists, developers and project managers. This is an incredible opportunity to grow professionally and implement best practices, programs and processes to build the Quality Assurance function. This role reports to the Director of Professional Services. Key Responsibilities: Support internal Cloud for Good and external client teams in the test development and execution of system, integration, functional and end-to-end testing for the client’s Salesforce-based application. Participate in Sprint Planning, Daily Standups, Demos and working sessions Review client requirements and provide feedback Investigate incoming issues by reproducing reported issues and investigating bugs Find, isolate, document, and track bugs through to resolution Review user interfaces for conformity and functionality Responsible for creating test plans and test cases Executes functional, regression, acceptance tests and exploratory testing Executes the creation and maintenance of test data and test documentation Provides suitable solutions for issues/errors based on the understanding of the system and client business processes Ensure user stories comply with acceptance criteria, while monitoring adherence to quality standards in development and implementation. Facilitate communication between development teams and client’s QA with respect to quality issues and deliverables Lead & build the QA function of Cloud for Good Initiate the standardisation of QA processes, measurements and tools Embed QA practices into each business group in the company as needed Perpetually contribute to the betterment of Cloud for Good Be prepared to work in shifts to accommodate our global customer base across different time zones, including the AMER, APAC, and EMEA. Requirements Qualifications: Certified Salesforce Administrators & Sales cloud Bachelor’s degree in computer-related field or equivalent experience Familiarity with web-based, cloud services and application development solutions Knowledge of QA methodologies and software testing practices Agile methodology experience Excellent verbal and written communication skills, will be client facing Experience in client services company Experience in test plan and script creation and implementation Experience with full-cycle testing of Web interfaces and platforms, functionality, and integration testing Experience with Agile tooling (i.e Atlassian’s JIRA) Preferred Skills: Salesforce & QA certification (e.g., Certified Platform Developer I, Sales Cloud, Service Cloud Consultant) 4+ years of testing experience with demonstrable proficiency in various testing methodologies, including Agile and Waterfall. Experience with automated testing suite (Provar, Selenium or Copado Robotic Testing) desirable Excellent written and verbal communication skills to effectively communicate with technical and non-technical stakeholders Signs You May Be a Great Fit Impact: Play a pivotal role in shaping a rapidly growing venture studio. Culture: Thrive in a collaborative, innovative environment that values creativity and ownership. Growth: Access professional development opportunities and mentorship. Benefits: Competitive salary, health/wellness packages, and flexible work options.

The Creative Coordinator plays a key role in elevating brand storytelling and ensuring visual consistency across internal and external deliverables. This position partners closely with Sales, Services, and Marketing teams to develop compelling, on-brand presentations, collateral, and digital assets that support business development, customer engagement, and brand awareness. The ideal candidate is a detail-oriented designer who thrives in a collaborative environment, enjoys transforming content into visually engaging materials, and demonstrates a passion for creativity, organization, and brand alignment. Key Responsibilities Support Sales Enablement Design and format visually compelling sales presentations (PowerPoint) and proposal templates for RFP responses (Word). Ensure sales collateral adheres to brand standards and elevates messaging for prospective clients. Support Client Delivery Partner with Services teams to refine and format client-facing presentation materials. Maintain consistent aesthetics across slides, diagrams, and visual frameworks. Marketing and Brand Support Assist in developing digital assets, including infographics, promotional graphics, and branded templates. Create and edit videos for social media, campaigns, and internal storytelling. Contribute to evolving brand guidelines to ensure alignment across creative outputs. Requirements Qualifications Required Skills Proficiency in Microsoft Office Suite (PowerPoint, Word, Outlook). Experience using design tools such as Canva. Demonstrated ability to work within existing brand guidelines and visual frameworks. Strong attention to detail with a passion for formatting and layout consistency. Excellent communication and collaboration skills. Preferred Skills Experience supporting cross-functional teams — Sales, Services, or Marketing. Knowledge of video editing tools or motion graphics platforms. Familiarity with non-profit or higher education environments is a plus. Signs You May Be a Great Fit Impact: Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation. Culture: Thrive in a collaborative, innovative environment that values creativity, ownership, and agility. Growth: Access professional development opportunities, and mentorship from experienced peers. Benefits: Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.

We are seeking a Senior AI Engineer to lead the design and development of AI-powered accelerators that streamline and automate complex business workflows, with a strong focus on data-migration programs. This role centers on building reliable, production-grade agentic systems and orchestration frameworks that improve speed, quality and reusability across migration and modernization initiatives. The ideal candidate combines strong hands-on engineering capability with architectural leadership and a passion for enabling teams through shared accelerators, assets, and patterns. Roles & Responsibilities: Design, build and maintain AI accelerators that enhance productivity and reduce delivery effort across data-migration workflows. Develop agentic and workflow-automation solutions (multi-agent orchestration, task routing, tool-use pipelines, etc.). Implement robust context-management strategies (retrieval pipelines, memory stores, episodic context, session-state control). Architect reliable production systems including evaluation, telemetry, failure-handling, and safety/guardrail patterns. Partner with engineering and delivery teams to adapt accelerators to live projects and real-world migration scenarios. Provide architectural guidance, mentorship, and code reviews for junior and mid-level engineers working on related accelerators. Establish development standards, reusable frameworks, and reference implementations to support scale and reuse. Collaborate with product and delivery stakeholders to translate business workflows into automatable system designs. Contribute to documentation, training materials, and onboarding guidance for accelerator adoption across teams. Requirements Qualifications: 4+ years of professional software engineering experience, with at least 2–3 years in applied AI / LLM systems. Experience working in consulting, platform engineering, or accelerator-style reusable asset development. Prior involvement in data-migration, modernization, or analytics engineering programs is a strong plus. Strong expertise in LLM-based application development (frameworks such as LangChain, LangGraph, Semantic Kernel, custom orchestration). Proven experience with agentic design patterns, including: Multi-step task planning & decomposition Tool-calling / API-driven agents Workflow graphs & supervisory agents Long-running task coordination Deep familiarity with context & retrieval design, including: RAG pipelines and embedding strategies Retrieval quality evaluation Grounding and prompt-context isolation Vector stores & document indexing Strong software engineering fundamentals: Python (primary) — testing, packaging, dependency management Architectural design & code quality best-practices CI/CD and deployment patterns Experience designing observability and evaluation loops for AI workflows (telemetry, metrics, regression testing, drift tracking). Experience integrating LLM systems with: Data platforms / warehouses Metadata systems and workflow tools REST / Microservices architectures Act as a technical leader and architectural partner across accelerator initiatives. Coach junior engineers through pairing, reviews, and design walkthroughs. Advocate for reusable patterns and forward-compatible designs. Contribute to a culture of experimentation, evidence-based iteration, and shared learning. Signs You May Be a Great Fit Impact: Play a pivotal role in shaping a rapidly growing venture studio. Culture: Thrive in a collaborative, innovative environment that values creativity and ownership. Growth: Access professional development opportunities and mentorship. Benefits: Competitive salary, health/wellness packages, and flexible work options.

We are seeking a motivated and customer-focused CloudOps Engineer to ensure the reliability, scalability, and performance of cloud-based systems running on AWS. This role is ideal for a hands-on cloud operations professional who thrives in a fast-paced environment and enjoys solving complex infrastructure, monitoring, and security challenges. You will work closely with Leads, SREs, DevOps, and Security teams to ensure 24/7 operational excellence across AWS environments. You will help implement automated guardrails, drive observability and remediation, and continuously improve the reliability, security, and cost efficiency of cloud platforms. Key Responsibilities Deliver remote CloudOps services, including incident management, SOC operations, AWS support, configuration, maintenance, and disaster recovery. Monitor performance, availability, and health of AWS environments using tools such as CloudWatch, Datadog, and Opsgenie. Provide proactive guidance and implementation support for monitoring and observability solutions. Act as the primary point of contact for AWS Technical Support cases, managing cases end-to-end. Perform detailed security investigations for SOC-related alerts and execute initial remediation for known issues. Assist customers with AWS configuration questions and system integrations. Collaborate with internal DevOps teams to resolve issues involving third-party tools and platforms. Maintain clear, timely, and consistent communication with customers and internal stakeholders throughout incident and alert lifecycles. Deliver exceptional customer service with a strong focus on responsiveness and quality. Participate in on-call rotations and lead incident response for production issues Perform root cause analysis (RCA) and drive post-incident improvements Partner with CloudOps teams to improve operational maturity and reliability practices Collaborate with DevOps and Engineering teams to embed reliability into CI/CD pipelines Contribute to runbooks, reliability standards, and operational documentation Support governance, compliance, and security requirements through automation Requirements Required Qualifications Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field 2–5 years of hands-on experience operating and supporting AWS cloud environments. Experience working as a NOC, SOC, CloudOps, or Advanced Support Engineer. Strong knowledge of AWS services, including EC2, S3, CloudWatch, Lambda, ECS, VPC, and EBS. Strong experience in Linux and Windows environments in networking and security within production environments. At least 1+ years of experience with monitoring and observability tools such as Datadog, Prometheus, Grafana, and CloudWatch. Strong troubleshooting and problem-solving skills with the ability to learn independently. High attention to detail, strong follow-up skills, and the ability to prioritize competing support requests. Customer-centric mindset with a passion for service excellence. Willingness to participate in an on-call rotation. Ability to adapt quickly to new AWS services and evolving cloud technologies. Excellent written and verbal communication skills in English. Certifications in AWS, Datadog, or New Relic are preferred. Prior experience working in a fast-growing, high-volume support environment. Signs You May Be a Great Fit Impact: Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation. Culture: Thrive in a collaborative, innovative environment that values creativity, ownership, and agility. Growth: Access professional development opportunities, and mentorship from experienced peers. Benefits: Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.

We are seeking an exceptionally qualified ServiceNow Solution Architect, possessing a minimum of seven years of platform experience, to spearhead high-impact client engagements. While many practitioners specialize, we require a platform expert capable of architecting comprehensive, cross-enterprise solutions encompassing ITSM, HRSD, CSM, FSM, and the evolving AI capabilities integrated within the Now Platform. In the capacity of Technical Lead, the successful candidate will transcend mere development responsibilities to serve as the principal technical authority for our clientele. This pivotal role involves designing robust, scalable architectures, providing meticulous oversight for complex system integrations, developing the overarching Service Portal strategy, and offering mentorship to a team of consultants to ensure delivery excellence. The Architect will be singularly responsible for translating technical complexity into quantifiable business value, ensuring clients fully capitalize on Now Assist, AI Agents, and automation-driven workflows to maximize their Return on Investment (ROI). Roles and Responsibilities Lead Technical Delivery: Assume the role of Lead Architect for large-scale implementations, bearing complete ownership of the technical solution across the ITSM, HRSD, CSM, and FSM domains. Architectural Design: Produce detailed Technical Design Documents (TDD), Blueprints, and Solution Architecture diagrams. Conduct and lead workshops to meticulously translate intricate business requirements into scalable ServiceNow solutions. Cross-Module Expertise: Design integrated, unified workflows that seamlessly connect internal employees (HRSD/ITSM) with external customers and field operations (CSM/FSM), thereby ensuring a coherent data model and optimal user experience. Advanced Development & Integrations: Direct the design and execution of sophisticated integrations utilizing REST/SOAP, Integration Hub, and Spoke development. Supervise advanced configurations and custom widget development for the Service Portal/Employee Center Pro. AI & Automation Leadership: Now Assist: Architect generative-AI-driven experiences to significantly enhance productivity across ITSM, HRSD, and CSM use cases. AI Control Tower: Establish and implement governance frameworks necessary for enterprise-grade AI adoption and continuously monitor AI health, accuracy, and regulatory compliance. AI Agents: Design and deploy autonomous agents to automate repetitive processes and resolve common employee and customer inquiries. AI Search: Optimize enterprise search functionality through the implementation of semantic search, natural language understanding, and contextual data retrieval. Client Advisory: Serve as a trusted advisor to C-level stakeholders and process owners. Provide expert guidance to customers regarding the ServiceNow product roadmap, new feature releases, and adherence to industry best practices. Governance & Best Practices: Establish and rigorously enforce coding standards, update set governance protocols, and instance management strategies. Proactively ensure the technical integrity and scalability of the platform (technical debt management). Team Leadership: Mentor Senior and Associate Technical Consultants. Conduct thorough code reviews, lead formal "Show and Tell" demonstrations, and ensure the team's strict adherence to agile development methodologies. Pre-Sales & Scoping: Collaborate with the sales team to provide requisite technical expertise during the pre-sales lifecycle, including scoping efforts, Proof-of-Concept (POC) construction, and high-level effort estimations. Release Management: Plan and oversee Code Promotion activities, comprehensive cutover planning, and the formulation of go-live support strategies. Innovation: Champion the adoption of cutting-edge technologies, including Virtual Agent, AI Search, Predictive Intelligence, and flow automation, to reduce manual workloads effectively. Project Management Support: Collaborate strategically with Engagement Managers to identify and mitigate technical risks (RAID log), manage scope creep, and ensure the punctual delivery of solutions. Requirements Qualification and Skills A minimum of 7+ Years of hands-on ServiceNow experience is required, with at least three years served in a designated Lead or Architect capacity. A Bachelor of Technology (B.Tech) or Bachelor of Engineering (B.E.) in Computer Science is preferred, or equivalent demonstrated practical experience. Possession of a proven track record leading successful, end-to-end implementations within a demanding consulting environment Multi-Module Mastery: Deep, demonstrable expertise in ITSM (Incident, Problem, Change, CMDB) and HRSD (COE structure, Lifecycle Events, HR Services) is mandatory. Customer & Field Workflows: Strong configuration expertise in CSM (Case Management, CSM Portal, Install Base) and FSM (Work Order management, Dispatching, Geolocation). Integrations: Expert-level proficiency in web services (REST/SOAP), Mid Servers, Payload parsing, and various authentication methods (OAuth, SAML, LDAP). Service Portal: Advanced proficiency is required in Angular, Bootstrap, and Widget architecture for both Employee Center and CSM Portals. Demonstrated experience implementing AI Search, Virtual Agent, Predictive Intelligence, and configuring AI Control Tower dashboards. Certifications: Certified System Administrator (CSA) Certified Implementation Specialist (CIS) in HRSD, ITSM, CSM, or FSM Preferred: Certified Application Developer (CAD). Signs You May Be a Great Fit Impact: Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation. Culture: Thrive in a collaborative, innovative environment that values creativity, ownership, and agility. Growth: Access professional development opportunities, and mentorship from experienced peers. Benefits: Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.

The Technical Architect is a hands-on leadership role responsible for designing comprehensive, scalable, and secure Salesforce solutions. This role involves guiding delivery teams through technically complex implementations while ensuring adherence to high-quality standards. The Technical Architect plays a pivotal role in aligning technical design with business objectives, driving innovation, and maintaining consistency across multiple Centers of Excellence (CoEs) and projects. Key Responsibilities Solution Architecture: Design end-to-end Salesforce architectures that are scalable, secure, and optimized for performance across multiple Salesforce Clouds and organizational contexts. Client Engagement: Lead complex technical discussions with clients to understand requirements and ensure solutions align with desired business outcomes and compliance requirements. Team Mentorship: Provide guidance and mentorship to developers, junior architects, and other technical staff across various CoEs, fostering technical growth and best practices adherence. Standards & Governance: Define, enforce, and review coding standards, integration principles, DevOps processes, and security protocols to ensure consistency and technical excellence. Cross-CoE Collaboration: Work closely with CoE leaders to maintain architectural consistency, promote innovation, and support complex multi-cloud or multi-org Salesforce deployments. Quality Assurance: Oversee code reviews, architectural reviews, and technical risk assessments to uphold delivery quality and mitigate issues proactively. Requirements Qualifications & Skills 8+ years of progressive experience in Salesforce solution architecture, design, and enterprise delivery leadership. Deep technical expertise in Salesforce Clouds, including Sales, Service, Experience, and others, along with Apex, Lightning Web Components (LWC), integrations, and security models. Demonstrated experience in leading large-scale, multi-cloud, multi-org, or enterprise Salesforce implementations. Salesforce Certified Technical Architect (CTA) credential or equivalent certifications highly preferred. Proven ability to lead and influence diverse technical teams and effectively communicate complex concepts to technical and non-technical stakeholders. Preferred Skills Expertise in Salesforce integration architectures, including REST/SOAP APIs, middleware, and event-driven models. Strong understanding of DevOps practices within Salesforce environments, including CI/CD pipelines and automated testing. Knowledge of compliance frameworks and security best practices relevant to Salesforce deployments. Experience working in agile project delivery environments and familiarity with modern project management tools. Excellent problem-solving, decision-making, and stakeholder management skills. Signs You May Be a Great Fit Impact: Play a pivotal role in shaping a rapidly growing venture studio. Culture: Thrive in a collaborative, innovative environment that values creativity and ownership. Growth: Access professional development opportunities and mentorship. Benefits: Competitive salary, health/wellness packages, and flexible work options.

We are seeking a highly skilled and experienced ServiceNow Developer with 4-6 years of relevant experience, specializing in Employee Workflows, particularly within HR Service Delivery (HRSD). As a senior technical team member, you will play a crucial role in configuring, developing, testing, and deploying ServiceNow applications, reports, service portal, and integrations, with a strong focus on HRSD modules like Onboarding, Offboarding, HR Services, Employee Center Portal, and Assignment Rules. Roles and Responsibilities: Participate in ServiceNow Development projects as a senior technical team member, focusing on configuring, developing, testing, and deploying ServiceNow applications, reports, service portal, and/or integrations, with a strong emphasis on HRSD modules. Document configurations, reports, and development work thoroughly. Create design documents for complex technical solutions and lead customer conversations to assist with requirements gathering processes. Assist customers with executing testing scenarios and plans. Educate customers on ServiceNow products and the solutions we create for them by delivering effective demonstrations. Engage in timely and effective written and verbal communications with customers and teammates. Collaborate with and support your teammates. Demonstrate expert understanding of technical consultant methodologies and principles. Maintain a keen understanding of the products we implement and our customer’s business. Maintain the skills required to configure and/or develop advanced ServiceNow features (e.g., Portal, Integrations, AI Search, etc.). Maintain certifications, knowledge of new features with each release, and commit to continuous learning. Attend and participate in design workshops and design activities to help ensure requirements are technically sound. Participate in story grooming and pointing sessions, ensuring a clear understanding of requirements and point stories. Participate in stand-ups and sprint retrospectives, providing solution guidance to the project team. Lead Code Promotion activities. Write well-designed, testable, efficient code. Participate in peer review testing and provide test steps used during peer review. Participate in sprint retrospectives by delivering well-prepared solution demonstrations. Participate in cutover planning and develop and implement cutover plans for solution components contained in ServiceNow update sets. Lead Knowledge Transfer sessions with customers. Support Project Managers by documenting Risks, Actions, Issues, and Key Decisions in the RAID log. Participate in pre-sales activities as needed. Mentor Associate Technical Consultants and Technical Consultants. Deliver excellence, be agile, and stay flexible. Requirements Qualifications & Skills 4-6 years of hands-on experience in ServiceNow development projects. At least 3+ years of experience in ServiceNow HR Service Delivery (HRSD). Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments. Strong knowledge of HR Case Management, Employee Center Pro/Portal, and Lifecycle Events. Proven experience with ServiceNow Studio, Scoped Applications, and Update Sets. ServiceNow CSA and CIS- HR Certifications. Knowledge of technical components such as LDAP, SAML/SSO, REST and SOAP API integrations that make use of these technologies. Strong understanding of JavaScript, Glide API, and ServiceNow scripting (server-side and client-side). Familiarity with ServiceNow data model, ACLs, UI policies, and Flow Designer. Experience working with Agile methodologies and tools like Jira, ServiceNow Agile 2.0. Deep knowledge and expertise in key areas of the ServiceNow platform. B.Tech in Computer Science or a related field. Ideally, experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products. Soft Skills: Exceptional Communication, Collaboration, Intellectual Curiosity & Proactivity ,Strategic Thinking, Mentorship, Resilience & Adaptability Signs You May Be a Great Fit Impact: Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation. Culture: Thrive in a collaborative, innovative environment that values creativity, ownership, and agility. Growth: Access professional development opportunities, and mentorship from experienced peers. Benefits: Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.