Senior Servicenow Developer - HRSD

• Participate in ServiceNow Development projects as a senior technical team member, focusing on configuring, developing, testing, and deploying ServiceNow applications, reports, service portal, and/or integrations, with a strong emphasis on HRSD modules.
  
• Document configurations, reports, and development work thoroughly.
  
• Create design documents for complex technical solutions and lead customer conversations to assist with requirements gathering processes.
  
• Assist customers with executing testing scenarios and plans.
  
• Educate customers on ServiceNow products and the solutions we create for them by delivering effective demonstrations.
  
• Engage in timely and effective written and verbal communications with customers and teammates.
  
• Collaborate with and support your teammates.
  
• Demonstrate expert understanding of technical consultant methodologies and principles.
  
• Maintain a keen understanding of the products we implement and our customer’s business.
  
• Maintain the skills required to configure and/or develop advanced ServiceNow features (e.g., Portal, Integrations, AI Search, etc.).
  
• Maintain certifications, knowledge of new features with each release, and commit to continuous learning.
  
• Attend and participate in design workshops and design activities to help ensure requirements are technically sound.
  
• Participate in story grooming and pointing sessions, ensuring a clear understanding of requirements and point stories.
  
• Participate in stand-ups and sprint retrospectives, providing solution guidance to the project team.
  
• Lead Code Promotion activities.
  
• Write well-designed, testable, efficient code.
  
• Participate in peer review testing and provide test steps used during peer review.
  
• Participate in sprint retrospectives by delivering well-prepared solution demonstrations.
  
• Participate in cutover planning and develop and implement cutover plans for solution components contained in ServiceNow update sets.
  
• Lead Knowledge Transfer sessions with customers.
  
• Support Project Managers by documenting Risks, Actions, Issues, and Key Decisions in the RAID log.
  
• Participate in pre-sales activities as needed.
  
• Mentor Associate Technical Consultants and Technical Consultants.
  
• Deliver excellence, be agile, and stay flexible.
  
  

Requirements

• 4-6 years of hands-on experience in ServiceNow development projects.
  
• At least 3+ years of experience in ServiceNow HR Service Delivery (HRSD).
  
• Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments.
  
• Strong knowledge of HR Case Management, Employee Center Pro/Portal, and Lifecycle Events.
  
• Proven experience with ServiceNow Studio, Scoped Applications, and Update Sets.
  
• ServiceNow CSA and CIS- HR Certifications.
  
• Knowledge of technical components such as LDAP, SAML/SSO, REST and SOAP API integrations that make use of these technologies.
  
• Strong understanding of JavaScript, Glide API, and ServiceNow scripting (server-side and client-side).
  
• Familiarity with ServiceNow data model, ACLs, UI policies, and Flow Designer.
  
• Experience working with Agile methodologies and tools like Jira, ServiceNow Agile 2.0.
  
• Deep knowledge and expertise in key areas of the ServiceNow platform.
  
• B.Tech in Computer Science or a related field.
  
• Ideally, experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products.
  
• Soft Skills: Exceptional Communication, Collaboration, Intellectual Curiosity & Proactivity ,Strategic Thinking, Mentorship, Resilience & Adaptability
  
  

• Impact: Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation. 
  
• Culture: Thrive in a collaborative, innovative environment that values creativity, ownership, and agility. 
  
• Growth: Access professional development opportunities, and mentorship from experienced peers. 
  
• Benefits: Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.