Cloud Operations Engineer

We are seeking a Cloud Operations Engineer to join our Managed Services team. This role focuses on AWS cloud operations, monitoring, incident response, and continuous improvement of client and internal cloud environments.

Key Responsibilities

• Respond to and execute CloudOps tickets following established runbook procedures.
  

• Handle system-generated alerts and client-raised tickets, including scenarios without predefined procedures.
  

• Provide on-call support for urgent and high-priority incidents across first- and second-tier response teams.
  

• Support and maintain internal cloud infrastructure used to deliver MSP services.
  

• Establish and manage integrations between client cloud environments and internal monitoring tools.
  

• Configure monitoring and observability tools, including defining appropriate thresholds and scopes.
  

• Own the creation, maintenance, and enhancement of monitors and dashboards across client AWS accounts.
  

• Create new monitoring assets for newly released AWS services.
  Create and update Cloud Operations documentation, runbooks, and training materials.

• Improve internal training processes related to CloudOps and client environments.
  

• Communicate with internal development teams to drive continuous improvement of internal tools and services.
  

• Prepare audit reports based on security scans and monitoring results.
  

• Provide risk assessments and remediation recommendations and present audit findings to internal stakeholders and client teams.
  

• Collaborate with internal engineering and development teams to enhance service delivery.
  

• Share technical knowledge and best practices with other team members.
  

• Participate in client interactions in a consultative and support-oriented capacity.
  

Requirements

We are seeking a Cloud Operations Engineer to join our growing Managed Service Provider (MSP) team. This role is ideal for an operations-focused engineer who enjoys troubleshooting, monitoring, automation, and ensuring the reliability and security of cloud environments while supporting client workloads in a 24x7 operational model.

Role & Responsibilities

• Respond to and resolve CloudOps tickets using established runbooks and operational procedures
  

• Handle system-generated alerts and client-reported issues, including scenarios where standard procedures may not yet exist
  

• Participate in on-call rotations, supporting both Tier 1 and Tier 2 response teams for urgent and high-priority incidents
  

• Provide operational support for Caylent’s internal cloud infrastructure that enables MSP client services
  

• Integrate client cloud environments into Caylent’s monitoring and observability platforms
  

• Recommend and configure appropriate monitoring thresholds, scopes, alerts, and dashboards
  

• Own the creation, maintenance, and continuous improvement of monitors and dashboards across client environments
  

• Prepare audit and security scan reports, provide recommendations based on findings, and present results to internal teams or clients
  

• Create, update, and maintain operational documentation, runbooks, and training materials
  

• Collaborate with internal development teams to continuously improve tooling and operational capabilities
  

• Identify opportunities to automate operational tasks and improve efficiency across environments
  

Required Skills & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field
  

• 2+ years of general IT experience (systems, infrastructure, software, or programming)
  

• 1+ year of hands-on experience with Amazon Web Services (AWS)
  

• AWS certifications (Cloud Practitioner, Solutions Architect Associate, SysOps Associate, or Developer Associate)
  

• Experience working with third-party security, monitoring, or observability tools
  

• Familiarity with Agile or other project management methodologies
  

• Exposure to scalable and automated cloud infrastructure
  

• Strong understanding of cloud infrastructure and core AWS services
  

• Experience with infrastructure as code, configuration management, and CI/CD practices
  

• Experience supporting, operating, or troubleshooting cloud-based systems
  

• Willingness to work in the afternoon shift (2 PM to 11 PM).
  

• Strong communication skills with the ability to clearly document and explain issues and solutions
  

• Effective time and self-management skills in a fast-paced, ticket-driven environment
  

• Strong problem analysis and troubleshooting mindset
  

• Solid technical aptitude with a willingness to learn continuously and grow
  

• Ability to collaborate effectively with clients, engineers, and cross-functional teams.
  

Signs You May Be a Great Fit 

• Impact: Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation. 
  

• Culture: Thrive in a collaborative, innovative environment that values creativity, ownership, and agility.
  

• Growth: Access professional development opportunities, and mentorship from experienced peers. 
  

• Benefits: Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.